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The
survey carried out by Crosswinds Consultants regarding the use of
recruitment firms by Pennsylvania employers has been completed. The survey
input is being used to provide the best recruitment services to our current
and future clients. A summary of the results is presented. This
includes:
- The type of employers surveyed and
response,
- The use of recruitment firms,
- Those primarily
responsible for recruitment,
- The best and worst
practices experienced with recruitment firms and
- The criteria for selecting recruitment firms.
 | 106 PA industrial employers with >= 500 employees |
| 26% response |
| Several employers with multiple sites (US and globally) |
| 61% used recruitment firms |
| Average was 6 firms to assist in filling a variety of
openings |
| Positions for which recruitment firms were used:
- 25% Executives
- 31% Management
- 34% Professional
- 9% Entry Level
- 0% Intern
|
| Areas utilizing recruitment firms were mainly Information
Technology followed by Sales and Logistics. |
| 20% of the employers have a standard contract used with
recruitment firms. |
A breakdown of the primary department responsibility for a
given position is summarized in the table below:
| |
Corporate HR |
Divisional HR |
Regional HR |
Specific Location |
Global HR |
Recruit Firms |
Other |
| Executives |
64% |
27% |
0% |
9% |
0% |
0% |
0% |
| Management |
17% |
22% |
8% |
42% |
0% |
0% |
0% |
| Professional |
0% |
22% |
11% |
67% |
0% |
0% |
0% |
| Entry-Level |
12% |
12% |
0% |
63% |
0% |
13% |
0% |
| Intern |
13% |
25% |
13% |
50% |
0% |
0% |
0% |
Employers indicated that the top three best practices
experienced with recruitment firms are thorough
screening, recruiter
professionalism and an equitable fee policy. Selected employer comments in
each category are shown below.
THOROUGH SCREENING
|
Screens
for substance abuse
Checks
references
Meets
candidates
Screens
prior to referral
Includes
diversity
Matches good quality candidates to
job |
RECRUITER PROFESSIONALISM
|
Agrees not to recruit from client company
Responsive but not pesky |
EQUITABLE FEE POLICY
|
Discounted fees for longer term
commitment
Offers competitive rates
Return of payment if it doesn't
work out |
Employers indicated that the top three worst
practices experienced with recruitment firms are less than excellent customer
service, poor screening and high
fees. Selected employer comments in each
category are shown below.
POOR CUSTOMER SERVICE
|
Push people at you too fast to make
a sale
Incomplete disclosure of candidate
interest
Calls too much
Tells candidate unauthorized
information
Sets up interview without confirming
first
Recruiting from my company while
working on a job for us
No reports on activity
Contacting the person who
previously had the job to refill the job
Unable to find the candidate
Did not have internet resources
Pesky
Not knowledgeable |
POOR SCREENING
|
Wrong fit for the organization
Unqualified people
Candidate with no job specifics
No prescreening |
HIGH FEES
Employers indicated that their top three criteria
for selecting the recruitment firms are, experience, with the highest weight,
and, an equitable fee policy, second in weight.
Professionalism,
responsiveness and quality of candidates were third with about equal weight.
Selected employer comments in each category are shown below.
EXPERIENCE
|
Industry recruiting experience
Strong recruiting history
Experienced
Ability to represent our company
Identified by company as national
recruiter
Past history
Specialization – field specialty
Experience in industry segments |
EQUITABLE FEE POLICY
|
Reasonable fees
Return payments
Willingness to negotiate fee
Cost (N=4) |
PROFESSIONALISM
|
Honest, upfront
Trusting
Customer orientation
Chemistry felt w/recruiter
Sincere |
RESPONSIVENESS
|
Quick response
Speedy
Responsive
Can meet our demand for machinist
positions |
QUALITY OF CANDIDATES
|
Quality (N=2)
Good fit
Good referrals |
Survey prepared and summarized by Crosswinds Consultants. Information contained in this report is
confidential privileged information and is the property of Crosswinds Consultants.
Permission must be obtained from Crosswinds Consultants prior to
use of this information. All rights reserved.
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