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The survey carried out by Crosswinds Consultants regarding the use of recruitment firms by Pennsylvania employers has been completed.  The survey input is being used to provide the best recruitment services to our current and future clients.  A summary of the results is presented.  This includes: 

  1. The type of employers surveyed and response, 
  2. The use of recruitment firms
  3. Those primarily responsible for recruitment, 
  4. The best and worst practices experienced with recruitment firms and 
  5. The criteria for selecting recruitment firms.

 

bullet106 PA industrial employers  with >= 500 employees
bullet26% response
bulletSeveral employers with multiple sites (US and globally)

 

bullet61% used recruitment firms
bulletAverage was 6 firms to assist in filling a variety of openings
bulletPositions for which recruitment firms were used:

- 25% Executives 

- 31% Management

- 34% Professional

-   9% Entry Level

-  0% Intern

bulletAreas utilizing recruitment firms were mainly Information Technology followed by Sales and Logistics.
bullet20% of the employers have a standard contract used with recruitment firms.

 

A breakdown of the primary department responsibility for a given position is summarized in the table below:

  Corporate HR Divisional HR Regional HR Specific Location Global HR  Recruit Firms Other
Executives 64% 27%  0%  9%  0%  0%  0%
Management 17% 22%  8% 42%  0%  0%  0%
Professional  0% 22% 11% 67%  0%  0%  0%
Entry-Level 12% 12%  0% 63%  0% 13%  0%
Intern 13% 25% 13% 50%  0%  0%  0%

 

Employers indicated that the top three best practices experienced with recruitment firms are thorough screening, recruiter professionalism and an equitable fee policy.  Selected employer comments in each category are  shown below.

 

THOROUGH SCREENING 

Screens for substance abuse

Checks references

Meets candidates

Screens prior to referral

Includes diversity

Matches good quality candidates to job

 

RECRUITER PROFESSIONALISM

Agrees not to recruit from client company

Responsive but not pesky

 

EQUITABLE FEE POLICY

Discounted fees for longer term commitment

Offers competitive rates

Return of payment if it doesn't work out

 

Employers indicated that the top three worst practices experienced with recruitment firms are less than excellent customer service, poor screening and high fees.  Selected employer comments in each category are  shown below.

 

POOR CUSTOMER SERVICE 

Push people at you too fast to make a sale

Incomplete disclosure of candidate interest

Calls too much

Tells candidate unauthorized information

Sets up interview without confirming first

Recruiting from my company while working on a job for us

No reports on activity

Contacting the person who previously had the job to refill the job

Unable to find the candidate

Did not have internet resources

Pesky

Not knowledgeable

 

POOR SCREENING 

Wrong fit for the organization

Unqualified people

Candidate with no job specifics

No prescreening

 

HIGH FEES 

 

Employers indicated that their top three criteria for selecting the recruitment firms are, experience, with the highest weight, and, an equitable fee policy, second in weight.  Professionalism, responsiveness and quality of candidates were third with about equal weight. Selected employer comments in each category are  shown below.

 

EXPERIENCE

Industry recruiting experience

Strong recruiting history

Experienced

Ability to represent our company

Identified by company as national recruiter

Past history

Specialization – field specialty

Experience in industry segments

 

EQUITABLE FEE POLICY

Reasonable fees

Return payments

Willingness to negotiate fee

Cost (N=4)

 

PROFESSIONALISM

Honest, upfront

Trusting

Customer orientation

Chemistry felt w/recruiter

Sincere

 

RESPONSIVENESS

Quick response

Speedy

Responsive

Can meet our demand for machinist positions

 

QUALITY OF CANDIDATES

Quality (N=2)

Good fit

Good referrals

 

Survey prepared and summarized by Crosswinds Consultants. Information contained in this report is confidential privileged information and is the property of Crosswinds Consultants.
Permission must be obtained from Crosswinds Consultants prior to use of this information. All rights reserved.

 

 

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For more information or comments e-mail crosswinds@pa.net